Playtime Fashions - Shipping, Handling and Return Policies

Shipping and Handling

For your convience, we have a fixed standard ground shipping of $15.00 for the first item and $4.00 (amount decreases the more that you buy) for each additional item per order (in one package) for items shipped in the continental U.S. only. Additional shipping charges will be added as appropriate to international packages and we will send a shipping adjustment via email for your approval. There is a handling charge of $5.00 for each item in the package. (A valid email address is required for all purchases) Make sure that email from customer_service@playtimefashions.com is not blocked by your email program.

Shipping fees will be adjusted to reflect promotional items, free shipping, and/or shipping miscalculations prior to processing. You will be notified by email of any adjusted shipping and/or handling amounts.

International Shipping:

Playtime Fashions does ship to international locations via UPS, FedEx, and the United States Postal Service. The shipping rates vary according to country. When you initially order an item, you are charged the fixed domestic ground rate of $15.00 for the first item and $4.00 (amount decreases the more that you buy) for each additional item. You will receive an adjusted invoice via email explaining the additional (if any) international shipping and handling charges. A separate invoice will be created for this adjustment amount. Once the additional shipping funds are received, we will process the order immediately. Playtime Fashions is not responsible for any delays in shipping. This includes events such as customs delays. Many countries charge taxes and/or additional fees at entry. You are responsible for any such charges

For Your Protection:
In order to prevent fraud, we do require that you provide us with a valid email address where we can contact you if necessary. If we are not able contact you, your order may not be filled due to "suspicous" credit card activity. This is for your protection and ours!

Out of Stock items

We will ship the items that we have in stock when the order is processed and issue a refund on the items that we do not have. We will not backorder items.

Returns and Exchanges

All returns must be postmarked no later than 15 days from the original customer shipment date (leaves our facility). Returns and exchanges must be in new unused condition and include original product packaging.

Only unopened items will be considered for exchange. If exchanging an item the customer pays shipping and handling charges. If the order returned was sent via a shipping promotion such as free shipping, the shipping charge will be added to the restocking fee and deducted from the refund amount.

All items returned must have a Return Merchandise Authorization number on the outside of your return shipping box. Your RMA number is your order number with the letters RMA in front of it. We'll need to know your first and last name and the specific item(s) you are returning. Returns without an RMA number clearly written on the outside of the package will not be accepted.

Incorrect Item Received:
Playtime Fashions will replace incorrect items and pay Standard Ground return shipping charges. Playtime Fashions will reimburse Standard Ground shipping rates only if we sent the wrong size/item, We will replace the item or credit your card when the product is returned to us. Send returns by USPS with no special handling of any sort. There is no one at the PO Box to sign for packages and they will be returned to you. You are responsible for all shipping fees of any returned product.

Refused Orders:
Any refused order is subject to a 20% Restocking Fee, a 10% Processing Fee, and Shipping Charges.
Any Canceled Order is treated the same as a refused order above.

Closeouts Items:
No refunds will be given on closeout or Outlet items. These items are offered to customers at extremely low prices. These items can be exchanged, but are subject to availability.

15 Day Price Protection:
If an item that you have purchased has a price reduction within 15 days of your purchase, just let us know and we will gladly credit you the difference. IE: You buy a EM0850 at $17.99 and it goes on sale for $13.99 within 15 days all you have to do is email customer_service@playtimefashions.com with your Invoice Nummber, the item number, the old and new price with the words "15 Day Refund Request" in the subject line. We will credit the difference back to you through PayPal.

Contact Information:
Please email us at customer_service@playtimefashions.com